Last updated: 28 October 2026

Lucky White Goods Pty Limited offers returns and refunds in accordance with the policy below and the Australian Consumer Law (ACL).

Change-of-Mind Returns

We accept change-of-mind returns on eligible brand-new appliances within 7 days of delivery or collection.

To qualify for a change-of-mind return, the item must be:

• Unopened and unused.

• In its original, undamaged packaging.

• Complete with all original parts and accessories.

• Not installed, connected, plumbed in or hardwired.

• Accompanied by proof of purchase.

Opened or used items are not eligible for change-of-mind returns.

Items Not Eligible for Change-of-Mind Returns

Change-of-mind returns are not accepted for:

• Second-hand appliances.

• Factory-second appliances.

• Refurbished appliances.

• Carton-damaged appliances.

• Ex-display and clearance items.

• Special-order and made-to-order items.

• Mattresses and bedding.

These exclusions apply only to change-of-mind returns and do not affect your rights under Australian Consumer Law.

Faulty, Damaged or Incorrectly Described Goods

If an appliance is faulty, damaged or does not match its description, please contact us as soon as possible.

We will assess the issue and provide the remedy required under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

We will cover reasonable return or collection costs as required by law. Large, heavy, or installed appliances may require a pre-arranged collection or inspection.

How to Return an Item

1. Contact us with your order number or proof of purchase and explain the reason for your return.

2. Provide photographs if the item is faulty or damaged, where possible.

3. Wait for our team to confirm the return arrangements.

4. Return eligible items to an agreed Lucky White Goods store or by courier, as applicable.

For change-of-mind returns, customers are responsible for the actual return courier cost. If we arrange the courier, the agreed cost will be deducted from the refund.

No restocking fee applies to approved returns.

Refunds

Approved refunds are generally processed to the original payment method, where possible.

We aim to process refunds within 3–5 business days after receiving and inspecting returned goods, or after agreeing to a refund where the goods do not need to be returned.

Your bank or payment provider may take additional time to make the funds available.

Store credit or an exchange may be offered if you prefer, where appropriate and permitted by law.

Contact Us

Lucky White Goods Pty Limited

ABN: 88 631 597 736

Email: support@luckywhitegoods.com

Phone: +61 406 287 145

Phone hours: Monday to Sunday, 9 am to 9 pm.

Address: 16 Bearing Rd, Seven Hills NSW 2147, Australia

Other store locations: https://luckywhitegoods.com/pages/contact

URL: https://luckywhitegoods.com/

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law. These rights apply independently of our change-of-mind policy and any written product warranty.